Privacy Policy

Effective October 2026 · Rogue Valley Christmas Lights, Grants Pass, Oregon · Questions or requests: text or call (541) 862-1050, or email [email protected].

This policy explains what we collect, why we collect it, and what we do with it. Plain language, no fine-print games.

1. What we collect

• Quote details you give us: name, phone number, property address, and the package or estimate you select.
• Estimate data: the address you enter and the resulting estimate (roofline footage, tier, price). The address is converted to map coordinates so we can measure the building footprint.
• Communications: texts, calls, and emails with us, including consent records (what you agreed to, when).
• Payment status: whether a deposit or balance was paid, and by which method. We do not receive or store card numbers — card payments run through our payment provider's secure link.
• Job records: install notes, photos of the exterior work (quality and insurance records), takedown records.
• Basic technical data: page views, approximate region, device type, referring source, IP address, and browser user agent for spam and fraud prevention, plus a first-touch attribution record stored in your browser (see Section 6).

2. Why we collect it

• To measure your roofline and prepare your quote.
• To schedule, install, take down, and warranty your lights; to clean gutters if you add that service.
• To text or call you about your quote, scheduling, installation, payment, and service issues.
• To keep insurance, tax, warranty, and job records, and to protect against fraud or misuse.
• To improve the site and understand which marketing channels bring real customers (aggregate only — we do not send your name, address, or phone into analytics).
• To send seasonal offers only if you separately opt in.

3. Text messages and consent

4. Who we share it with (service providers only)

• Cloudflare — website hosting, security, and lead storage.
• Photon and OpenStreetMap/Nominatim — address lookups. Your typed address is sent to these services to find map coordinates.
• Esri / Maxar — satellite imagery tiles shown with your estimate.
• Google Voice — business phone and text messaging.
• Stripe, Venmo, Cash App — payment processing, when you choose to pay.
• Amazon — only if you earn a referral gift card (we provide your delivery email or you provide it to us).
• Our insurer and professional advisors — when required for a claim, audit, or legal obligation.

We do not sell personal information. We do not share it for cross-context behavioral advertising.

5. Photos and marketing

We photograph every install for quality, insurance, and warranty records. We publish photos only when you affirmatively opt in by replying YES to our photo-consent text. We do not publish your address, house number, license plate, or any identifiable person without a separate written release. You can withdraw permission any time by texting PHOTOS OFF to (541) 862-1050; withdrawal applies going forward and we remove active posts within 10 business days where practicable. Quality-record photos are retained but not published.

6. Cookies, local storage, and analytics

We do not use advertising cookies. The site stores two things in your browser:

• Estimate cache: your last measurement result, so re-checking the same address is instant. Expires after 30 days.
• Attribution record: the campaign or referring site that brought you here (for example, a Facebook post or a QR code on a door hanger), so we know what is working. Expires after 180 days.

If we enable privacy-friendly analytics (such as Cloudflare Web Analytics or Umami), it reports aggregate page views and performance — not your identity. If we ever add advertising tools, we will update this policy first.

7. How long we keep things

• Leads that do not become jobs: up to 12 months, then deleted.
• Customer and job records (including photos and job sheets): at least 6 years, for warranty, insurance, and legal purposes.
• Consent records (including opt-outs): at least 4 years after the last interaction.
• Financial records: 7 years, as required for tax purposes.

8. Your choices and rights

You can ask us to access, correct, or delete your personal information, or to stop marketing contact, by texting or calling (541) 862-1050 or emailing [email protected]. We will respond within a reasonable time (generally within 30 days) and will verify the request before acting. We may need to keep certain records for legal, insurance, or warranty reasons even after a deletion request — we will tell you if that applies.

9. Children

Our services are for property owners and adults. We do not knowingly collect information from children under 13. If you believe a child submitted information, contact us and we will delete it.

10. Security

We use reputable providers, encrypted connections, and access controls, and we keep only what we need. No system is perfectly secure; if a breach affects your information, we will notify you as required by Oregon law.

11. Referrals

Please do not share someone else's phone number or address with us without their permission. Text us both names before they book. When a referred customer books, we use their details only to provide the service and to administer the referral reward.

12. Changes

We may update this policy; the effective date above will change and material updates will be noted on this page. The version in effect when you book applies to that job.

13. Contact

Rogue Valley Christmas Lights · Grants Pass, OR 97526 · (541) 862-1050 · [email protected]